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Posting Guidelines: Support Threads

 
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Toonces

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PostPosted: Thu Nov 10, 2005 9:54 am    Post subject: Posting Guidelines: Support Threads Reply with quote

These guidelines are meant to supplement (not replace) Teh Soapbox Terms of Service and Posting Guidelines. Please contact one of the mods/Admin if you have any questions.


EVD wrote:
We would like to make a special note about support threads. When someone starts a thread asking for more information about something, there is an expectation of a form of debate. Both pros and cons will be presented and hopefully the originator and others will get something useful out of the discussion. Even if someone were to post a thread saying that they liked or disliked something, it's expected that you will get opposing viewpoints. Support threads, however, are a bit different.

When someone is seeking support, they have already made the decision, and now they need help with it. In such a case, telling them that they have made a mistake, making jokes at their expense, or posting contrary viewpoints will be seen as hijacking the thread.

We do not want to silence any opinions, but a support thread is not the place to post such things. If you find a report that claims such-and-such is unhealthy, or you want to share your own bad experiences, please share. Just make sure you start a new thread in order to do so.

However, a support thread is not intended to be a safe place from which to launch a proclamation or to state "facts" that would normally be open to debate.

What this comes down to is, support threads about support, nothing more.

Thanks,
The Mods

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